Terms of Service / Client Engagement Agreement

By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

Effective Date: Nov 13, 2025
Company Registration No.: [Insert SSM Number]
Registered Office: [Insert Address]
Email: [email protected]
Phone: +60-

1. Purpose and Scope

This Terms of Service (“Agreement”) governs the relationship between Bizoso Consulta Malaysia (“the Company”, “we”, “our”, or “us”) and the Client (“you” or “your”) in relation to all visa consultancy, immigration advisory, and related services offered by the Company within Malaysia and internationally.

2. Nature of Services

Bizoso Consulta Malaysia provides consultancy, documentation guidance, and advisory support in relation to visa applications, immigration procedures, and travel-related compliance.

• We are not an embassy, consulate, or government body.

• We do not guarantee visa approval; final decisions are made solely by the respective immigration authorities.

• All advice is provided based on the information and documentation supplied by the Client.

3. Client Responsibilities

The Client agrees to:

1. Provide accurate, complete, and truthful information and documents.

2. Promptly update us if any information changes during the engagement.

3. Make all required payments within the agreed timelines.

4. Refrain from misrepresentation, falsified documentation, or concealment of facts.

5. Retain copies of all documents submitted for personal record keeping.

The Company shall not be held liable for any loss or refusal resulting from inaccurate or incomplete client information.

4. Fees, Payments, and Refunds

• All service fees shall be communicated in writing prior to commencement.

• Payments are to be made to the Company’s official account only.

• Refunds: Service fees are non-refundable once processing begins, except in cases where the Company fails to deliver the agreed-upon service due to its own fault.

• Any government, embassy, or third-party fees are the sole responsibility of the Client.

• A detailed Refund & Cancellation Policy is annexed to this Agreement (Annex A).

5. Limitation of Liability

• Bizoso Consulta Malaysia shall not be liable for any loss, delay, or rejection caused by immigration authorities, courier services, technical errors, or any event beyond its control.

• The Company’s liability, if any, shall be limited strictly to the total service fee paid by the Client for the specific service.

6. Confidentiality and Data Protection

• All client information and documentation will be handled in accordance with the Personal Data Protection Act 2010 (PDPA).

• Personal data will be used solely for service delivery, compliance, or lawful purposes and will not be disclosed to third parties without consent, except as required by law.

• The Client may request access, correction, or deletion of personal data by written notice to the Company.

Refer to our separate Privacy & PDPA Policy for full data-handling provisions.

7. Anti-Money Laundering and Compliance

• The Company reserves the right to verify the Client’s identity and source of funds under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA Act 613).

• Services may be refused or terminated if any suspicion of illegal activity, fraud, or misrepresentation arises.

8. Communication and Authorization

• All official communication shall be via the contact details provided by the Company.

• The Client authorizes the Company to liaise, correspond, and submit documentation on their behalf to relevant authorities and third-party service providers, strictly within the agreed service scope.

9. Termination of Engagement

• Either party may terminate this Agreement by written notice.

• The Company reserves the right to terminate services immediately if the Client breaches any term, provides false information, or engages in misconduct.

• Termination does not release either party from obligations incurred prior to the termination date.

10. Intellectual Property

All materials, templates, content, and proprietary information provided by Bizoso Consulta Malaysia remain the property of the Company and may not be reproduced or distributed without written consent.

11. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.